© 2011 MorningStarGifts.com
Unique Gifts for All Occasions.
All Major Credit Cards & Paypal Accepted.
FAQ
How much is Shipping?
We offer free shipping for orders over $50, otherwise it is $7.95 an item and $3 each item after that.
How Quick is Delivery Time?
We understand you want your items to arrive in a timely fashion, so we do everything we can to ensure quick delivery. Please allow 1 day for processing and 5-10 days for your item to arrive in the continental US. Please allow more time for the US Virgin Islands. Canada Post will take 1-3wks, we do not ship internationally at this time. We cannot guarantee a delivery date, so please allow extra time for items to arrive.
Where Do You Ship to?
We ship to anywhere within the US territories and Canada. We do not currently offer international shipping for under $250, if your order is $250 or more we will be able to arrange shipping, otherwise we look forward to offering international shipping in the future to accommodate more people.
What Payment Methods do You Accept?
For your convenience and security, we accept all major credit cards and Paypal through our secure checkout system.
Do you offer Returns?
Our adjustment and return policy is truly very simple. We want to protect you and make you feel comfortable - and make certain you get what you pay for. We have established some requirements to make our policies and programs workable. All returns need to obtain a return authorization number. Defective and damaged items are replaced FREE of charge. Non-defective merchandise returns will incur a 25% restocking fee, and must also be returned within 15 days of receipt. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement. Shipping fees to customer are non-refundable. Return shipping fees are non-refundable. We do not issue call tags. We do not issue cash refunds.
CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
Merchandise must be in its original minimum inner pack quantity, as shipped.
Broken quantity inner packs are not returnable.
Sample items, large volume discounted items and other items are not returnable.
Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns that do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged. If an order is returned as "customer refused", return shipping fees will be charged against refund amount in addition to a 25% restocking fee. *All shipping fees are considered a used service and are non-refundable.
AVOID RETURN PACKAGES:
In the event a package is returned to our warehouse, due to refusal, not available after 3rd attempt, non-pickup, buyer providing the wrong address, or other customer mishap, buyer will be responsible for all shipping charges incurred in addition to a 25% restocking fee. To help avoid returns, please make sure you have given us your correct address and phone number so you may be contacted if there is a problem delivering your package. Once you have been provided a tracking number, it is a good idea to keep track of your package until it reaches your door.
RETURN EXCLUSIONS: *ALL SALES ARE FINAL. Some items are non-returnable such as catalogs, brochures, cd's, supplies, kits, business kits, clearance items, large volume discounted items, costumes, lingerie, special ordered and custom stock items. Body Jewelry, Intimate Apparel and Personal Intimate items are non-returnable unless unopened and still in sealed, manufacturers package. Buyer is responsible for shipping.
ITEMS DAMAGED DURING SHIPMENT
The shipper covers all merchandise damaged during shipment. If you receive merchandise damaged during shipping, please contact our Customer Service department within 10 days of the date of receipt, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, DHL, FedEX and trucking lines, must be complied with or they may deny your claim. If replacement for a damaged item is not possible, a store credit will be applied. No cash refunds will be given for damaged, defective or missing items under these circumstances.
Any questions or special requests, please email us at ContactMSGifts@gmail.com
